Case Study: Pest-End drives growth and efficiency with Cinch

How Pest-End achieved 55% email open rates and retained 85% of acquired customers with Cinch’s automated marketing and clean data

Pest-End, a second-generation family-owned pest control company, needed to grow its customer base and retain existing clients while maintaining its personalized service. The challenge was to achieve this growth without adding more manual work for their team in a competitive market. They partnered with the vendor Cinch to find a solution.

Cinch provided a platform to automate and optimize customer engagement. The solution included targeted campaigns for win-back, welcome letters, and payment reminders, all integrated with Pest-End's CRM. The results were significant, including over $15,000 in recovered business within two months, an 85% customer retention rate after an acquisition, and a 20% reduction in declined payments. Cinch's tools enabled Pest-End to scale effectively while strengthening customer relationships.

Pest-End

Courtney Carace

Co-owner and chief operating officer