Case Study: PestCo boosts online reviews with Cinch Online Reputation Management

Cinch's reputation management tools have been transformative, resulting in a 200% increase in online reviews

PestCo, a leading pest control company, struggled to manage its online reputation. Some team members were hesitant to ask for customer reviews, leading to a stagnant number of online reviews. Furthermore, manually responding to the reviews they did receive across their many locations was an overwhelming and time-consuming task for their marketing staff. To address these challenges, they turned to Cinch Online Reputation Management.

Cinch provided an automated solution with rotating response templates, saving the PestCo team significant time. The platform's automated review request flow, including a targeted SMS campaign, resulted in a dramatic 200.92% increase in reviews in the first month, generating 328 reviews. This measurable success from Cinch empowered PestCo to efficiently manage its online presence and end the year with a substantially higher review count.

PestCo

Eldon

Marketing Manager