Case Study: ACE Jiffy Lube streamlines CRM management and boosts customer engagement with Cinch

Cinch gave ACE a user-friendly platform with native functionalities, allowing them to manage everything in-house without needing specialized coding knowledge

ACE Jiffy Lube, a franchise with 66 stores, faced significant challenges with its heavily customized and code-dependent HubSpot CRM. The system was cumbersome to manage, requiring specialized developers for even minor adjustments, which hindered operational efficiency. This prompted them to seek a more user-friendly solution from the vendor, Cinch.

By implementing Cinch's platform, ACE gained a user-friendly, drag-and-drop CRM with native functionalities like dynamic fields and an oil change calculator. This shift empowered their team to manage customer journeys and data hygiene in-house without needing coding expertise. As a result, ACE saved $120,000 annually previously spent on a third-party program and significantly improved customer engagement through effective omnichannel communication. Cinch delivered a turnkey solution that streamlined their processes and boosted their marketing success.

ACE Jiffy Lube