Cinareo B2B Case Studies & Customer Successes

Cinareo is an innovative SaaS solution for capacity planning that complements any WFM platform and sets a new standard for workforce planning and decision support for multi-channel contact centers. This platform provides robust and pro-active resource planning and financial analysis to cost-efficiently manage front and back-office staff, as well as all support staff. Cinareo is founded in best practices with inputs spanning over 30 different categories, allowing for extremely accurate planning capabilities, including recruitment and training planning and what-if scenario modelling.