Case Study: Rare Tea achieves smarter inventory management with Cin7

Rare Tea - Customer Case Study

Rare Tea, a direct-trade loose leaf tea company, needed a new inventory and order management system after TradeGecko was discontinued and after previously replatforming from Openbravo. With a small team and a complex supply chain involving farms, packers, warehouses, Shopify, and CartRover, they needed a flexible solution that could handle their specialized workflows without custom development, so they turned to Cin7 Core.

Cin7 implemented a workflow-driven setup in 12 weeks, and Rare Tea began receiving orders by February 2022. Since then, they have processed 50,000 orders, cut costly order returns by more than half by flagging issues early, and automated bundling, production workflows, packing slips, and reporting. Rare Tea also gained stronger inventory visibility, rock-solid Shopify integration, and faster setup for new locations, all through Cin7.

Rare Tea

James Robinson

Chief Technology Officer