Case Study: The Design Store achieves increased online sales and real-time inventory visibility with Cin7

Focusing on Design, Not on Process

The Design Store is an Auckland-based furniture, homeware and gifts retailer rescued from the recession by owner John Lees. The business struggled for years with a poorly set up standalone POS and an outdated, non-integrated back office—resulting in duplicated manual work, inaccurate online stock levels and frequent weekend outages with previous systems.

Eighteen months after implementing Cin7 integrated with Magento and Xero, The Design Store gained real-time stock visibility, single-entry product loading, kit-set/BOM functionality for customisable items, and cloud access for remote management. The changes reduced admin, cut stock errors, improved staff experience and support, and helped drive a clear increase in online sales.

The Design Store

Diane Xu

Operations Manager