Case Study: a leading European sportswear brand improves operational excellence with Ciklum

Leading European Sportswear Brand improves SLA compliance from 92% to 98% with Ciklum

A leading European sportswear brand faced significant challenges in achieving operational excellence within its Platform Engineering division. Inconsistencies in processes, a lack of standardization, and pressure to migrate to the cloud and improve security led to inefficiencies and difficulty tracking performance. To address this, the brand partnered with Ciklum for an Operational Excellence assessment and solution.

Ciklum conducted a comprehensive assessment of 12 product areas and established a cross-product governance board to oversee improvements. The vendor standardized workflows, created structured review processes, and centralized KPI reporting onto a single dashboard. The results for the sportswear brand were substantial, including a 98% SLA compliance rate, a reduction in major incidents, and an improvement in problem management efficiency.