Case Study: a global manufacturer achieves AI-driven operational efficiency with Ciklum

Client saves 10,000+ hours a year with Ciklum's AI-driven automation

Ciklum partnered with a global manufacturer specializing in protective packaging solutions. The client faced significant operational complexity across its sales and customer service processes, where teams struggled with slow access to product information, inconsistent customer experiences from shared inboxes, and a lack of order visibility that drove thousands of customer inquiries.

Using a multi-agent AI architecture on Microsoft Azure, Ciklum implemented five AI-powered products. These solutions automated customer service, provided real-time order tracking, empowered sales teams with an intelligence assistant, predicted customer churn, and automated credit reviews. The results for the client included saving over 10,000 hours annually through automation, achieving proactive customer retention, and enabling personalized customer interactions.

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