Case Study: SendBird books 227 appointments and builds pipeline with CIENCE

Sendbird books 227 appointments in 4 months with CIENCE

Sendbird, a provider of a white-label chat API and messaging platform, faced the challenge of rapidly scaling its outbound sales development across the US, Europe, and APAC without expanding its small in-house team. To avoid a lengthy hiring process and increased overhead, Sendbird partnered with vendor CIENCE for its sales development and lead generation services.

CIENCE implemented a multi-regional outreach campaign, deploying a team of five representatives across different time zones managed by a central project manager. The solution generated a pipeline of revenue-producing deals that exceeded internal expectations. In the first four months, CIENCE contacted nearly 11,000 prospects, sent 35,000 emails with a 50% open rate, and secured 227 appointments for Sendbird.

Sendbird