Case Study: PSD Bank Nürnberg achieves 3-day account closures in 15 minutes with CIB Group's CIB flow

Automated account closure for PSD Bank

The customer, PSD Bank Nürnberg eG, faced the time-critical challenge of closing hundreds of accounts, which required first canceling all associated standing orders. Manually completing this repetitive task was estimated to require three employee capacities. To manage this, the bank worked with vendor CIB Group, utilizing the CIB flow process automation platform alongside a newly developed agree21API connector.

The CIB Group solution fully automated the account closure process. Standing orders were canceled automatically in just 15 minutes instead of an estimated 24 hours of manual work. This resulted in a 100% success rate with zero errors, generating massive time savings and eliminating the risk of human error while ensuring perfect traceability through full logging.

PSD Bank Nürnberg