Case Study: Leading IT Services Company achieves faster manager effectiveness and stronger coaching, communication and conflict skills with Churchill Leadership Group

Leading IT Services Company - Customer Case Study

Leading IT Services Company, a top managed IT, security and cloud services provider with 2,200 field technicians and 260,000 devices under management, needed to quickly raise manager capabilities across coaching, communication and conflict management to improve team alignment and client outcomes. They engaged Churchill Leadership Group to address inconsistent one-on-ones, ineffective team meetings and uneven cross-functional decision‑making through a structured leadership development intervention.

Churchill Leadership Group delivered a customized Strengths‑Accelerated Manager Effectiveness Program: CliftonStrengths assessments, three one‑day experiential workshops over six months (Results‑Driven Communication; Facing Conflict with Confidence; Leader as Great Coach), TKI debriefs, on‑the‑job practice and group coaching. Participants reported strong results (workshops rated ~97% recommended, workshop‑specific application intentions up to 81%–77% and workshop‑3 at 100% recommendation), greater self‑awareness, improved listening, better conflict handling and stronger coaching behaviors — leading to measurable increases in manager confidence, peer trust and readiness to apply new skills on the job.