Case Study: Public Transportation Firm achieves 50% increase in coaching hours and improved productivity with Chronus Coach

Public Transportation Firm Improves Productivity & Training with Chronus Coach

A large operator of public bus services in Melbourne’s northern corridor needed to boost first-line manager productivity while minimizing formal coaching hours. With ten dispersed managers who couldn’t regularly attend face‑to‑face sessions, the firm also had to provide confidential, executive‑level progress reporting without making the program overly expensive or hard to administer.

Chronus implemented a six‑month blended program called “2 Hours Back” using Chronus Coach software—combining group and one‑on‑one coaching, online learning, in‑the‑moment support, journals, forums, alerts and automated surveys/reports. The platform streamlined administration, increased coaching and learning hours by 50% while reducing costs, saved coaches roughly two hours per coachee per month, and improved engagement and measurable progress.