Case Study: Vornado Realty Trust achieves 75% reduction in data entry and automated expense workflows with Chrome River

Vornado Realty Trust - Customer Case Study

Vornado Realty Trust, a publicly traded REIT with over 4,300 employees and millions of square feet of commercial and retail properties, faced a fragmented, paper‑based expense process that didn’t scale across its divisions or proprietary accounting systems. Employees manually completed, printed and routed expense forms while AP acted as a “cleanup crew,” creating delays, duplicated submissions, limited spend visibility and a cumbersome reconciliation into Vornado’s internal ledgers.

Chrome River implemented its configurable Business Rules Engine and automated expense workflow, tailoring rules for each division (for example, disabling ACH in Washington, D.C.) and enabling full export into Vornado’s accounting system. The solution improved management visibility, caught duplicate submissions, supported budget forecasting, ensured compliance by division and reduced data entry and scanning by 75%, delivering faster, more accurate reimbursements and operational cost savings.

Vornado Realty Trust