Case Study: Vancouver Airport Authority automates expense reporting and boosts efficiency with Chrome River

Vancouver Airport Authority - Customer Case Study

Vancouver Airport Authority (YVR), the not‑for‑profit that operates Vancouver International Airport, needed to replace a completely manual expense process used by its 400+ staff: Excel expense sheets, hard‑copy receipts and paper approvals that were then manually entered into Oracle E‑Business Suite. This workflow was slow, error‑prone and lacked the visibility and data needed for accurate spend analysis and compliance.

YVR selected Chrome River EXPENSE for its simple UI, mobile “Snap & Send” receipt capture, U.S. Bank card and Oracle R12 integrations, and analytics. A two‑phase rollout with focused training led to strong adoption; employees can submit and track expenses by mobile, managers benefit from built‑in compliance and quick approvals, and AP saves time because line‑level receipts and automatic loading into Oracle eliminate duplicate data entry. Chrome River’s analytics also improved spend visibility and fraud detection.

Vancouver Airport Authority

Diana Vuong

Controller