Case Study: University of Pennsylvania Health System achieves over 50% reduction in non-PO invoice processing time with Chrome River INVOICE

University of Pennsylvania Health System - Customer Case Study

The University of Pennsylvania Health System (UPHS), a large academic medical center with roughly 30,000 employees, needed to improve its invoice workflows after implementing Chrome River EXPENSE. Accounts payable was receiving incomplete, unapproved invoices that required time-consuming back-and-forth, and a mobile, automated solution that enforced compliance and routing was a top priority.

UPHS implemented Chrome River INVOICE to require complete data before submission, enforce role‑based reviews, enable email approvals with supporting documents, and integrate with its Infor/Lawson system. The platform automated AP queues, returned out‑of‑compliance invoices to submitters, and cut non‑PO invoice processing time by more than 50%, speeding approvals and freeing AP to focus on higher‑value work.

University of Pennsylvania Health System

Steve Kelly

Director of Disbursements