Case Study: Polsinelli Shughart achieves faster approvals, improved cash flow and doubled attorney capacity with Chrome River INVOICE

Polsinelli Shughart - Customer Case Study

Polsinelli Shughart, an Am Law 100 firm with 850+ attorneys, faced an unmanageable manual accounts payable process after rapid growth. The firm needed automated invoice management with electronic approvals, invoice imaging to attach to client bills, and elimination of duplicate expense entry—building on prior success with Chrome River EXPENSE and requiring seamless integration with their finance system.

Polsinelli implemented Chrome River INVOICE in a phased rollout, leveraging user familiarity with EXPENSE and close collaboration with Chrome River for a smooth transition. The result was faster approvals, payments and reimbursements; reduced paper, storage and double-entry costs; improved client billing turnaround and cash flow; and enough AP efficiency gains that the firm doubled attorney headcount in 2.5 years without expanding the Accounts Payable team.

Polsinelli Shughart