Case Study: Planet Home Lending achieves 5x faster expense report processing and faster reimbursements with Chrome River

Planet Home Lending - Customer Case Study

Planet Home Lending, a privately held mortgage‑banking firm with 700+ employees and regional offices across the U.S., faced growing pains from a manual expense-reporting process. Manual number‑crunching left travelers and finance frustrated—there was no way to enforce policy, flag duplicates, or track corporate spend accurately—creating risk and inefficiency as the company scaled.

Planet implemented Chrome River’s mobile, rules‑based expense solution with automated workflows and rich reporting, allowing receipt capture and submission from any device. The finance team now processes reports five times faster (about two minutes vs. 10–15), reimburses employees in days instead of over a week, eliminated duplicate and non‑compliant submissions, and realized cost savings equal to one full‑time salary while scaling with minimal training.

Planet Home Lending

Todd Tedrow

Controller