Case Study: OKI Europe achieves 70% faster reimbursements and 20% cost savings with Chrome River

OKI Europe needed a modern, customizable, enterprise solution that could streamline its complex expense management processes across EMEA

OKI Europe, a division of OKI Data Corporation with about 500 employees across 15 EMEA locations, faced a fragmented, mostly manual expense process that used more than 250 GL codes, prevented central spend analysis, and left travelers waiting three weeks or more for reimbursement.

After selecting Chrome River for its global VAT-reclaim capabilities, mobile and reporting features, and customizable rules, OKI standardized rules and consolidated GL codes to about 80, built country-specific per‑diems, and centralized expense management. The results: full visibility across EMEA, a 20% reduction in regional spend, reimbursements sped up by 70% (from three weeks to one), and faster, simpler mobile receipt capture with OCR.

OKI Europe

Albert Kupfer

Director Finance & Administration EMEA