Case Study: La Prairie achieves global mobile expense reporting and instant receipt capture with Chrome River MERCURY

La Prairie - Customer Case Study

La Prairie, the global luxury skin‑care brand, needed a mobile expense reporting solution for its traveling employees because its legacy system sat behind a VPN and was hard to access, forcing staff to save receipts and submit reports only after trips. The cumbersome process and an unfriendly interface created frustration for users and inefficiency for finance.

Chrome River’s MERCURY responsive web app delivered a quick 16‑week implementation that gave La Prairie snap‑and‑send receipt capture on any device, SAP integration, approval routing, split allocations and delegate management. Employees adapted quickly and became more satisfied, while IT and Finance gained visibility, compliance enforcement and smoother expense workflows — meeting La Prairie’s goals.

La Prairie

Sunila Jayawardena

Regional IT Manager