Case Study: Global 500 Insurance Company boosts employee satisfaction and saves 10–20 hours/week for finance with Chrome River

Global 500 Insurance Company increases employee satisfaction with Chrome River

A Global 500 insurance company (name withheld) faced a manual, fragmented expense process that made enforcing policy compliance, gaining visibility into T&E spend, reconciling corporate cards, and providing end‑user accessibility difficult. Prior to selecting Chrome River by Emburse they evaluated Concur and had used Ariba, but still needed a more configurable, cloud‑based solution to support remote work and streamline reconciliation.

Implementing Chrome River delivered configurable approval workflows, a built‑in rules engine, OCR, mobile capabilities and strong support, which reduced manual data‑entry errors, sped reimbursements, simplified card reconciliation and improved cost oversight. The company estimates finance saves 10–20 hours per week, enabled paperless remote operations and saw increased employee satisfaction as a result.