Case Study: Fieldfisher achieves paperless, automated expense and invoice workflows with Chrome River

Fieldfisher - Customer Case Study

Fieldfisher is a European law firm with 500+ lawyers across offices in London, Paris, Munich, Brussels and beyond, serving major corporate and private clients. The firm faced a paper-driven, manual routing and approval process for expense reports and invoices that caused delays, duplicate paperwork, compliance gaps and slow reimbursements, and wanted a configurable, paperless solution to enforce policies and speed approvals.

Fieldfisher rolled out Chrome River EXPENSE and later INVOICE (integrated with Thomson Reuters Elite via UK partner Opes Consulting) in phased pilots with targeted training and support. The configurable business rules engine automated routing, eliminated duplicate paperwork, exposed and removed approval bottlenecks, enabled mobile approvals and faster reimbursements, and delivered positive user feedback and responsive support, meeting the firm’s goals for efficiency and compliance.

Fieldfisher

Michael Chissick

Managing Partner