Case Study: Elsevier achieves centralized global expense management and 75% fewer expense categories with Emburse Chrome River

Elsevier - Customer Case Study

Elsevier, a global media and information solutions provider with 7,000+ employees across 60+ countries, faced fragmented expense management driven by different tax systems, currencies and country-specific per diem and mileage rules. Their legacy Oracle iExpense setup forced finance to build local workarounds, required manual line-item audits on more than half a million items annually, was paper‑intensive and lacked mobile or digital receipt capture—creating inefficiency across 45,000 annual expense reports.

Elsevier implemented Emburse Chrome River, using its configurable platform to create country-specific rules and centralized workflows. The solution added mobile receipt capture and automated audit rules, consolidated expense categories by 75%, centralized processing of 45,000 reports, reduced manual auditing and saved time—allowing finance to focus on more strategic work.

Elsevier

Maria Garcia

Travel & Expenses Manager