Case Study: Buddle Findlay achieves 75% faster expense processing and saves up to 24 hours per week with Chrome River

Buddle Findlay - Customer Case Study

Buddle Findlay, a leading New Zealand commercial and public law firm with offices in Auckland, Wellington and Christchurch, struggled with a slow, paper-based expense process that required manual form-filling, signer approvals, internal mail of receipts, and keying each line into the finance system—resulting in errors, missing paperwork, and heavy month- and year-end workloads.

By implementing Chrome River EXPENSE for its configurable, mobile-friendly features (Snap & Send and email approvals), the firm automated approvals and eliminated manual data-entry. Processing time dropped 75%—saving up to 24 hours per week—while errors and duplicate approvals fell, submissions became timelier, team morale improved, and Buddle Findlay plans to extend automation to AP with Chrome River INVOICE.

Buddle Findlay

Esther Song

National Finance Manager