Case Study: Berwin Leighton Paisner achieves automated expense & invoice processing and 12%+ VAT recovery with Chrome River

Berwin Leighton Paisner - Customer Case Study

Berwin Leighton Paisner LLP (BLP) is a global law firm with 800+ lawyers that relied on manual Excel-based expense reports—receipts taped to sheets and hand-routed for approval—creating time-consuming workflows, frequent data-entry errors, inconsistent approvals and missed VAT recovery. The firm needed an automated solution to increase accuracy, enforce policy compliance and provide more granular reporting for business reviews.

BLP selected Chrome River EXPENSE and INVOICE for its simple UI, Elite financial system integration and law‑firm experience, then rolled it out in phases with classroom training and pilot testing. Automation delivered clearer cost visibility, stronger approval controls, reduced write-offs, more detailed reporting, a >12% uplift in reclaimable VAT in year one and a reduction in AP contract staff; BLP continues to expand analytics use and benefits from ongoing Chrome River support.

Berwin Leighton Paisner