Case Study: BELFOR achieves 3x cost savings and 67% faster reimbursements with Emburse Chrome River

Belfor upgraded from Concur to Emburse Chrome River, and how they saved time and money in the process

BELFOR, a global leader in property restoration with 4,500 employees across 200+ North American locations, struggled with Concur’s inflexible configuration, poor navigation and mobile experience, lack of customer support, and slow reimbursements that could take up to three weeks—requiring three accountants and workarounds outside the system. Seeking a more customer‑centric, configurable solution, BELFOR switched to Emburse Chrome River.

Emburse customized BELFOR’s workflows, integrations and approval routing, delivering a consistent mobile and desktop experience and faster expense allocation. The result: reimbursements now take about one week (67% faster), more than 12,000 reports are processed annually, two full‑time expense staff were redeployed (a ~67% reduction in dedicated resources), and the program is three times more cost‑efficient with roughly a 70% drop in monthly transactional spend.

Belfor

Dawn Conway

Senior Business Analyst