Case Study: NextGen Healthcare achieves 520 staff hours saved annually and a 3-month ROI with ChristianSteven Software's CRD

CRD Saves 500hrs Every Year for Solutions Innovator NextGen Healthcare

NextGen Healthcare, a healthcare IT company, was relying on Crystal Reports for all its reporting and found the manual process was draining productivity—one department spent about two hours a day running reports and handling troubleshooting. To automate reporting and reduce that overhead, NextGen selected ChristianSteven Software’s Enterprise Reporting and Distribution solution for Crystal Reports (CRD).

ChristianSteven Software implemented CRD to schedule and distribute 21 daily and 7 monthly reports to management, customer service, knowledge management and accounting, enabling faster follow-up on support issues, streamlined invoicing, and content-driven improvements to products. The automation saved 520 staff hours per year, is expected to save about $5,500 annually, and delivered a return on investment in under three months.

NextGen Healthcare

Monica Pepe

System Support Administrator