Case Study: Provident Financial achieves automated report delivery and increased sales conversions with ChristianSteven Software’s CRD

CRD Gets the Credit for 2 million Customers at Provident Financial

Provident Financial, the UK’s largest provider of non‑standard credit serving 2.4 million customers through 200+ branches, call centres and 11,500 agents, needed to automate growing call‑centre and branch reporting that was consuming hours of manual IT time each day. To solve this, they selected CRD (Crystal Reports Distribution) from ChristianSteven Software to automate delivery of Crystal Reports across the business.

ChristianSteven Software’s CRD automated reporting and distribution, quickly scaling from a pilot to over 180 schedules and 350 different reports delivered daily/weekly/monthly across 300+ branches and call centres—producing thousands of automated reports each month. The CRD deployment boosted sales performance by enabling timely tracking and conversion of enquiries into new business, freed IT resources for other projects, and has paid for itself several times over.

Provident Financial

Joe Malynowsky

Service Delivery Officer