Case Study: Machi Machi reduces labor costs with Chowbus POS kiosks

How does Chowbus help Machi Machi reduce its labor costs

The globally popular boba tea shop Machi Machi faced challenges with its previous POS system's inability to handle its high daily order volume after opening in New York. To address this and reduce labor costs, the company turned to Chowbus for a new solution.

Chowbus implemented its self-ordering kiosks, which allowed customers to place orders independently. This solution reduced the need for manual order-taking staff, accelerated order processing by sending orders directly to the kitchen printer, and enhanced the customer experience with visual menus. As a result, Machi Machi significantly reduced its labor costs, increased its order fulfillment speed, and improved operational efficiency with Chowbus.

Machi Machi