Case Study: RAC modernises claims handling with Dynamics 365 from Chorus Global

RAC modernizes claims handling for 8 million members with Chorus Global

RAC, one of the UK's most trusted motoring organizations with over 8 million members, needed to modernize an outdated on-premise data management system for its Legal Services business. They required a scalable, cloud-based solution to efficiently handle claims and leverage automation. They engaged Chorus for Microsoft Dynamics 365 consultancy to help with this transition.

Chorus implemented an agile project approach, moving away from a big bang rollout to reduce risk. They simplified the Dynamics 365 system by streamlining workflows and automating manual tasks, which allowed staff to process claims more efficiently. The result was a modern, easy-to-maintain system that enabled RAC's claims departments to quickly respond to customers and continue delivering high-quality service. The strong partnership with Chorus was critical to the project's success.

RAC