Case Study: Dorothy House Hospice Care modernizes charity CRM with Chorus Global’s Dynamics 365 and Evo 365

Dorothy House moves CRM in 3 months with Chorus Global

Dorothy House Hospice Care, a hospice providing end-of-life care, faced challenges with an outdated and inflexible legacy CRM system. Their on-premises infrastructure was nearing end-of-life, and they had a tight deadline to migrate to a new solution. They partnered with vendor Chorus Global to implement a modern cloud-based charity CRM system built on Microsoft Dynamics 365 and the Evo 365 accelerator.

Chorus implemented a solution using Dynamics 365 and Evo 365, adopting an agile approach to meet the tight deadline. The solution included data migration to SharePoint Online and integrations with various payment and event management services. The results included a reduced technical debt, improved data quality and reporting, and the replacement of manual processes with automation. The new system provides a flexible foundation for Dorothy House's future fundraising efforts.

Dorothy House Hospice Care