Case Study: MongoDB achieves streamlined sales-to-success handoffs, deeper customer insights, and faster problem-solving with Chorus by ZoomInfo

Using Chorus to Understand What Success Means for Customers, and How to Help Them Achieve It

MongoDB, a leading general-purpose database company, needed to scale sales and customer success without losing the technical detail and customer context that drive adoption. The main challenges were ensuring seamless handoffs from sales to customer success, capturing why customers bought and how they intend to use the platform, and enabling coaching and collaboration at scale.

By adopting Chorus.ai to record calls, build playlists, and share call snippets across sales, customer success, support, and engineering, MongoDB centralized the voice of the customer for training, handoffs, and issue resolution. The outcome: more confident, efficient handoffs, faster problem-solving and product innovation, improved coaching and ramp times for reps, and higher customer engagement and retention.

MongoDB

Taylor Francis

Customer Success Manager