Case Study: Scott N. MacAdam Chiropractic Corp achieves exceptional SOAP note efficiency and improved compliance with ChiroTouch

Switching from Eclipse, Doctor sees better SOAP notes, improved compliance and communication

Scott N. MacAdam Chiropractic Corp., a small healthcare practice, switched from Eclipse to ChiroTouch to migrate to electronic health records and improve in-office workflows (billing, scheduling, case management), meet HIPAA and MACRA/MIPS compliance, and better attract and retain patients. The practice—which operates an insurance-based model—chose ChiroTouch based on a referral and for features like native iPad integration, an on‑premise solution, robust macros/reports, CTInTouch patient communication, unlimited phone/chat support, and personal one‑on‑one training.

After implementing ChiroTouch with a maintenance/support agreement and iPad apps, the practice saw staff regularly caught up on charting, increased patient volume, improved staff communication and compliance posture, and less hassle than paper systems. Charting/SOAP notes showed exceptional improvement (15‑second SOAP notes reportedly save 0–10 hours/month), scheduling and patient flow improved well, while billing and claims showed no improvement; support was rated very good for technical expertise and friendliness, with neutral ratings for wait times and phone support.