Case Study: Susan M. Donahue achieves exceptional billing and charting improvements and saves 10–20 hours/month with ChiroTouch

Susan M. Donahue is a fan of the ChiroTouch Support Team

Susan M. Donahue is a small chiropractic practice that needed to move from Kareo and paper records to a compliant EHR to improve in-office workflows—billing, scheduling and case management—while meeting HIPAA and MACRA/MIPS requirements.

They implemented ChiroTouch’s EHR and practice-management suite (including CTProClear, CTProBill, CTIntake and CTSecure) for its all-in-one dashboard, unlimited phone/chat support and 1-on-1 training. As a result staff stay caught up on charting, patient volume and communication improved, mobility increased via iPad apps, and the practice saw exceptional gains in billing, claims and charting (good improvements in scheduling and patient flow); support was rated exceptional and 15-second SOAP notes save 10–20 hours per month.

Susan M. Donahue