Case Study: Austin Urology Institute achieves increased patient convenience and 20–40 additional monthly appointments with Chiron Health

Increasing patient convenience and appointment volume: The tipping point of a successful telemedicine practice

Austin Urology Institute, a leading urology practice in Austin, Texas, faced rising in‑office demand and needed a “relief valve” to see patients without increasing overhead. To improve convenience and patient satisfaction, the practice evaluated telemedicine options and selected Chiron Health’s video visit platform (integrated with their athenahealth EHR) to pilot remote visits for routine and follow‑up appointments.

Chiron Health’s solution—EHR-integrated video visits with scheduling, eligibility checks, and a simple workflow—allowed Austin Urology Institute to identify ideal telemedicine visit types, use physician extenders for virtual care, and adopt block scheduling. The practice now sees an additional 20–40 patients monthly, expanded reach into surrounding areas (San Marcos, San Antonio, Bastrop), and saved some patients 2–4 hours round‑trip (one example saved about 3–4 hours), while turning telemedicine into a billable revenue stream.

Austin Urology Institute

Koushik Shaw

Austin Urology Institute