Case Study: Veo achieves scalable operations and major time savings with Chima

Veo - Customer Case Study

Veo, a major sports technology company, faced significant operational challenges as it scaled. Their support teams were overwhelmed by a high volume of customer inquiries and repetitive manual processes, all while dealing with siloed data sources. To address these bottlenecks and find a scalable solution without increasing headcount, they partnered with the vendor Chima.

Chima deployed its Compound Human Reasoning AI systems to create a unified, intelligent System of Record. This solution automated workflows and deployed scalable AI agents to handle tasks like ticket routing and data analysis. The results were substantial, with Veo saving over 28,000 hours of work and approximately $700,000 in labor costs, while significantly boosting operational efficiency and strategic insight.

Veo

Alexander Grosse

Chief Product and Technology Officer