Case Study: N-able cuts lead routing time by 98% with Chili Piper

N-able cuts lead routing time by 98% with Chili Piper

N-able, a provider of IT management solutions, faced significant challenges with its manual lead routing process. Relying on a third-party vendor, leads took hours to be assigned, often causing delays and inaccuracies that risked losing prospects to competitors. They needed a faster, automated solution integrated with their Salesforce and Marketo systems, which led them to implement Chili Piper's Distro and Concierge products.

By automating their routing with Chili Piper, N-able achieved dramatic improvements. The solution cut average lead routing time by 98%, from over two hours to under two minutes, regardless of volume. This increased speed and reliability eliminated missed assignments, provided complete operational visibility, and boosted meetings booked, especially at field events using Concierge.

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