Case Study: Monograph cuts routing complexity by 80%+ with Chili Piper

Monograph cuts routing complexity by more than 80% with Chili Piper

Monograph, a project management software company, faced a fragmented and overly complex sales routing system. Their RevOps Manager inherited a setup using LeanData with a single customer success flow spanning over 30 confusing nodes, while other processes like handoffs and lead alerts were scattered or manual. This led to untrusted systems and a significant portion of inbound leads going unactioned.

By switching fully to Chili Piper's Distro product, Monograph collapsed that complexity into just three routing rules, cutting routing complexity by over 80%. The solution consolidated their entire lead stack into one platform, automatically routing hundreds of leads monthly to the right reps. Chili Piper enabled Monograph to action 100% of key lead types within minutes, a major increase from the previous 40-50% rate, while saving the team hours weekly in troubleshooting and providing newfound operational confidence.

Monograph