Case Study: Kipu Health turns website chat into 20 qualified leads a month with Chili Piper

Kipu Health turns website chat into 20 qualified leads a month with Chili Piper

Kipu Health, a behavioral health EHR platform, faced inefficient inbound lead management due to a static website chatbot and slow routing. Their previous system caused delays, misdirected customer support queries to sales, and was taken offline for months after a data breach. This created friction for visitors and unnecessary work for the sales team.

By implementing Chili Piper's AI chat and instant scheduling, Kipu automated responses using their knowledge base and connected serious buyers to sales reps in minutes. This solution resulted in 10-20 high-quality inbound leads per month from chat, with leads reaching sales within minutes instead of a day. Chili Piper transformed their website into a critical, revenue-contributing pipeline channel.

Kipu Health