Case Study: Sendoso achieves 92% hold rate on booked handoff meetings with Chili Piper

How Sendoso Used Chili Piper to Generate $10 Million in Pipeline from Dreamforce

Sendoso, a revenue team platform for personalized gifts, swag, and eGifts, needed a better way to manage SDR-to-AE handoff scheduling. Before using Chili Piper, the team relied on Salesforce round-robin reports and struggled with vacations, unqualified leads, new rep ramping, and time lost switching between tools to get meetings onto the right AE’s calendar.

With Chili Piper’s Instant Booker, Sendoso streamlined the SDR-AE scheduling process and made handoffs far easier to manage. The result was a 92% hold rate on booked handoff opportunities, with AEs also able to flag no-shows so the opportunity could be credited back; Chili Piper effectively removed most of the friction from scheduling and made the process nearly seamless.

Sendoso

Sara Koppes

Senior Marketing Operations Manager