Case Study: University College London improves legal matter management with Chess ICT and SharePoint Online

University College London improves legal matter management for 18,000 users with Chess ICT

University College London's Legal Services department faced a challenge managing a huge volume of case-related documents and emails stored in unwieldy Office folders and Outlook subfolders. This created risk and inefficiency, leading them to prioritize finding a comprehensive document management system. They engaged Chess ICT to implement a solution using Microsoft SharePoint Online.

Chess ICT designed and implemented a secure, searchable Legal Matters Management solution based on SharePoint Online. The solution utilized document sets to group all items for a specific matter and incorporated a unique matter reference system. Integration with Outlook allowed users to easily drag and drop emails into the system. The result was significantly improved storage, linking, and searching of documents, which reduced wasted time and enabled the legal team to be more effective. Chess ICT also provided comprehensive documentation to ensure the university's team could support and manage the solution.

University College London