Case Study: Plan International achieves flexible, reliable IT support with Chess ICT

Plan International supports 10,000 users with Chess ICT’s flexible Microsoft consultancy

Plan International, a global charity, has a significant IT infrastructure supporting 10,000 users. For over 20 years, they have partnered with Chess ICT (formerly Silversands) for Microsoft-focused consultancy and support. Their challenge was to adapt their long-standing support arrangement to better fit their current needs, as their systems had become more reliable, reducing the frequency of routine incidents.

Chess ICT implemented a flexible, points-based call-off support service. This solution allows Plan to purchase a pool of support points, which are used for services as needed, with agreed-upon SLAs. The results include 100% in-SLA resolution, a low number of support calls, and a best-value service. The partnership with Chess ICT has successfully supported Plan's digital transformation to a hybrid cloud infrastructure while providing the flexibility their evolving operations require.

Plan International