Case Study: London Fire Brigade achieves a modern, user-friendly intranet with Chess ICT and SharePoint Online

London Fire Brigade modernises 4,500-user intranet with Chess ICT

The London Fire Brigade, one of the world's largest firefighting and rescue organizations, faced the challenge of modernizing its outdated SharePoint 2013 intranet platform, known as Hotwire, due to its impending end-of-life. To enhance functionality and usability, they partnered with vendor Chess ICT to migrate the system to SharePoint Online.

Chess ICT implemented a comprehensive solution that included a migration assessment, design workshops, and a proof of concept. They successfully migrated the intranet's content and provided extensive training for the brigade's editors. The results included a substantially reduced admin burden, greater platform reliability, and a mobile-friendly intranet that supports hybrid working. Chess ICT delivered the project on time and on budget, leaving the London Fire Brigade delighted with the new system's capabilities.

London Fire Brigade