Case Study: London Fire Brigade improves operational guidance access with Chess ICT’s SharePoint-based HUB

London Fire Brigade improves operational guidance with Chess ICT for 4,500 users

The London Fire Brigade, one of the world's largest fire and rescue organizations, faced a challenge with its outdated policy and standards platform, 'The HUB'. The original system was difficult to update, not fully under their control, and inaccessible on key devices like rear appliance tablets, making it unfit for purpose. They turned to their long-term technology partner, Chess ICT, for a modern solution.

Chess ICT developed a custom-built solution using Microsoft SharePoint Online to create a new, intuitive version of The HUB. This platform provided seamless access to critical documents from any device, featured advanced search functionality, and improved governance. Following a successful pilot with over 180 users, the solution was widely praised for its ease of use and efficiency, delivering significant time and cost savings while improving operational effectiveness for the London Fire Brigade.

London Fire Brigade