Case Study: State of Delaware Office of Pensions streamlines pension services with CherryRoad Technologies

State of Delaware Office of Pensions streamlines 69 forms to 11 with CherryRoad Technologies

The State of Delaware Office of Pensions faced the challenge of managing an overwhelming volume of complex data with fixed resources and outdated manual processes. To prepare for future expansion and improve customer satisfaction, they enlisted CherryRoad Technologies to perform a technology assessment and develop a web strategy roadmap.

CherryRoad conducted a detailed business assessment and provided 40 strategic recommendations to streamline processes and better utilize technology. The solution included eliminating redundant audits, reducing forms from 69 to 11, and realigning data accountability. One recommendation alone delivered a 300% return on investment. The improvements provided by CherryRoad significantly increased efficiency, reduced manual transactions, and positioned the Pension Office for effective expansion and improved public service.

State of Delaware Office of Pensions