Case Study: State of Delaware Office of Pensions achieves streamlined, web-ready pension operations with CherryRoad Technologies

State of Delaware Office of Pensions - Customer Case Study

The State of Delaware Office of Pensions needed to handle a growing volume of complex benefits and funds data with only 50 employees and no plan to add staff, while also modernizing outdated, manual processes and improving customer satisfaction. CherryRoad Technologies was brought in to assess the office’s operations and web-readiness, with a focus on streamlining pension administration and preparing for a move to web-enabled services.

CherryRoad Technologies delivered 40 strategic recommendations to improve workflows, reduce redundancy, and better use technology such as ERP, imaging, and Internet-based tools. The changes cut required forms from 69 to 11, eliminated unnecessary manual work, and helped generate savings of hundreds of thousands of dollars; one recommendation alone was projected to deliver more than 300% ROI.

State of Delaware Office of Pensions

John McCartney

Strategic Information Systems Manager