Case Study: Hungarian Court System modernizes its intranet and boosts usability with Cheppers

Hungarian Court System simplifies intranet management with Cheppers, cutting content types from 70 to 25

The Hungarian Court System faced significant challenges with its outdated internal knowledge platform, OBH KPIntra. Built on Drupal 7, the intranet had become overly complex with more than 70 content types and 60 user roles, leading to poor performance, broken search functionality, and a confusing interface that hindered staff from finding essential legal and administrative content. Cheppers was engaged to modernize this critical platform.

Cheppers executed a complete overhaul, beginning with extensive UX research involving over 300 users. The solution included radically simplifying the structure by reducing content types and user roles, consolidating taxonomies, and reorganizing content. The vendor implemented a modern, intuitive UI and improved workflows. The results were a dramatically more efficient platform, with faster task completion, easier navigation, a reduced administrative burden, and higher user satisfaction, transforming it into a scalable communication and knowledge tool.

Hungarian Court System