Case Study: Canadian Blood Services Streamlines PPRP Case Management with Cheeky Monkey Media

Canadian Blood Services streamlines PPRP workflow with Cheeky Monkey Media using 66-artboard Drupal 9 prototype

Canadian Blood Services, a nonprofit charitable organization and Canada's national blood authority, faced the challenge of digitizing and streamlining its complex Patient Product Request Process (PPRP). The organization needed to integrate a new digital form with its old system without losing archived data, manage extensive conditional logic for different blood products, and condense a lengthy process onto a single page for its case managers. They partnered with Cheeky Monkey Media to develop a new solution on the Drupal 9 platform.

Cheeky Monkey Media solved this by collaborating closely with the client to map out all data fields and by creating an extensive interactive prototype with 66 artboards to perfect the workflow. The solution utilized conditional logic and accordions within the form to significantly reduce its visual length while keeping all necessary information accessible. This transformation from a clunky manual process to a streamlined digital workflow greatly increased the team's efficiency and decreased errors for Canadian Blood Services.

Canadian Blood Services