Case Study: Penn State Health Milton S Hershey Medical Center achieves higher-quality hires and compliance with Checkster

How Hershey Medical Center is Increasing its Talent

Penn State Milton S. Hershey Medical Center is a large teaching and research hospital (8,800 staff, nearly one million clinic visits yearly) that needed a more consistent, compliant and efficient way to vet clinical hires. Recruitment had been a shared responsibility with hiring managers, creating burdens on managers and gaps in compliance with Pennsylvania Department of Health regulations, while limiting the depth and reliability of reference information.

By implementing Checkster’s automated reference-check tool, recruiters now own a standardized, confidential process that yields rich feedback (an average of seven responses per candidate), verifies raters to catch fraudulent references, and ensures regulatory compliance. The result: reduced hiring-manager workload, clearer differentiation between closely matched candidates, fewer bad hires (payback via prevented hires), and actionable insights used to focus onboarding and training for faster performance improvements.

Penn State Health Milton S Hershey Medical Center

Dick Welsh

Senior Director, Human Resources