Case Study: Crisis Text Line achieves faster onboarding of 12,000 crisis counselors annually with Checkr

Non-Profit Places 12,000 Crisis Counselors a Year with Checkr

Crisis Text Line, a 24/7 text-based mental health support nonprofit, needed a faster, more precise background-check process to handle hundreds of counselor applications weekly without losing qualified candidates to minor flags. To solve that, Crisis Text Line partnered with Checkr and adopted the Checkr platform, including its Adjudication Matrix, identity-resolution tools, and Salesforce integration to better target reviews and speed approvals.

Using Checkr’s Adjudication Matrix, automated filtering, and document upload features, Crisis Text Line cut screening time from days to hours, reduced manual entry and review, and improved throughput—12,000 applicants passed their first-round background check and entered training last year, and 85% of checks are completed within 24 hours. Checkr’s tools and support gave Crisis Text Line the capacity and confidence to scale its volunteer counselor program while maintaining careful risk review.

Crisis Text Line

Elise Segars

Head of Admissions