Case Study: The Ritz London achieves mobile-device security and guest confidentiality with Check Point Software's Pointsec Mobile

The Ritz London - Customer Case Study

The Ritz London, a luxury hotel serving high-profile guests, faced a sudden mobile security priority after an IT manager’s PDA was stolen. The challenge was to protect confidential guest and corporate data on executives’ PDAs without compromising usability—staff needed fast, transparent security that wouldn’t interfere with everyday tasks like email and multimedia use.

The hotel deployed Pointsec Mobile (now part of Check Point) with flexible policy management, adjustable timeouts, PicturePIN, remote unlock, and over‑the‑air installation and updates. The solution protected work data while allowing unencrypted removable media for personal use; a lost PDA was quickly returned using a reward message and no data was exposed. Adoption across management followed, preserving guest confidentiality and operational convenience.

The Ritz London

Richard Isted

IT Manager